Terms of Service

Last updated: October 18, 2026

1. Who we are

JobAssign is an online service that tracks work orders through a business's process steps, assigns each step to the right person, and can check jobs for mistakes with AI. JobAssign is a product of Softekey, of Hamilton, Ontario, Canada ("Softekey", "we", "us").

These terms are an agreement between Softekey and the person or business that creates a JobAssign account ("you"). Our Privacy Policy is part of them. JobAssign is a service for businesses. By creating an account you confirm that you are at least 18 and, if you sign up for a business, that you are allowed to accept these terms for it.

2. Your account

The account holder signs up with an email address and creates companies. Administrators and staff of each company sign in with a username and password their administrator gives them. Only the account holder can choose or change a plan, manage billing, delete a company or delete the account. You are responsible for:

• keeping passwords secret;
• the people you give access to, and what they do in JobAssign;
• the accuracy of what you enter.

If you think someone has used your account without permission, tell us right away at support@jobassignapp.com. One account can run up to 80 companies or branches under a single plan.

3. Free trial

Your free trial starts when you create your first company and lasts 30 days. It includes up to 15 people and 40 AI checks a month (at most 5 a day), pooled across all your companies. Each account gets one trial: companies you add later share the same end date.

No credit card is needed, and nothing is charged unless you choose a plan yourself. When the trial ends you can still sign in and see everything you entered. Most changes, such as creating work orders, adding people or changing settings, are paused until you choose a plan. Ending the trial does not delete your data.

4. Plans and billing

After the trial, JobAssign is sold as a subscription. You choose how many people use it and how many AI checks you need each month, and the price is shown before you pay. Current prices are on our pricing section.

• Prices are in Canadian dollars (CAD). Applicable sales taxes are added at checkout where we are required to collect them.
• You can pay monthly or yearly. A yearly plan costs ten times the monthly price.
• Payment is taken in advance at the start of each billing period.
• Your subscription renews automatically at the end of each period, at the same price and on the same card, until you cancel.
• Payments are processed by Stripe. We never see or store your full card number.

If a payment fails, Stripe retries it over the following days and may email you to update your card. Until a payment succeeds, adding and changing work may be paused. If the payment cannot be collected, the subscription ends.

If we change our prices, your subscription keeps its current price until we have told you by email at least 30 days in advance. The new price applies from your first renewal after that notice, and you can cancel before it does.

Plans above the sizes offered on the website are agreed with us directly. Anything we agree in writing for such a plan applies alongside these terms.

5. Changing your plan

You can move to a larger or smaller plan at any time from your account page. The new limits apply straight away. Stripe credits the unused part of your current plan and charges the new plan from the day you change, on your next invoice.

If you move to a plan with fewer people than you already have, nobody is removed. You have 14 days to remove people or upgrade. You cannot add anyone new while you are over your plan.

6. Cancellation

You can cancel anytime. Sign in to Account & billing and open Manage billing, or email support@jobassignapp.com and we will cancel it for you.

• Cancellation takes effect at the end of the period you have already paid for. You keep your plan until then, and you are not charged again.
• After that, your account works like an ended trial: you can still sign in and see your data, and you can subscribe again at any time.
• Cancelling does not delete your data. To remove it, delete your account (section 8).

7. Refunds

Because the free trial lets you try everything before paying, payments are non-refundable. We do not refund partly used months or years, including when you cancel a yearly plan early. Moving to a smaller plan is handled with a credit, as described in section 5.

We will always refund:

• a charge made in error, such as a duplicate charge or a charge after you cancelled;
• any amount the law requires us to refund.

Contact support@jobassignapp.com about any charge you do not recognise. Approved refunds go back to the original payment method, usually within 5 to 10 business days.

8. Deleting your account

The account holder can delete the account at any time: sign in to Account & billing, choose Delete my account, and confirm with your email and password.

• Any subscription is cancelled immediately, not at the end of the period. You will not be charged again, and the unused part of the period is not refunded. To keep your plan until the period ends, cancel in Manage billing first and delete afterwards.
• All your staff are signed out straight away.
• For 30 days you can restore everything by signing back in. A restored account keeps its data but needs to choose a plan again.
• After those 30 days, every company, person and work order on the account is permanently deleted. See the Privacy Policy for the few records kept after that.

9. AI checks

JobAssign can check work orders for mistakes and inconsistencies using an AI model provided by Anthropic. An administrator starts a check, or switches on automatic checks for new work orders; automatic checks are off until an administrator turns them on.

• Each work order checked uses one check from your monthly allowance, whether it was started by hand or automatically. Re-checking a work order uses another.
• The monthly allowance resets on the first day of each month, and the daily limit at midnight. Unused checks do not carry over.
• AI findings are suggestions and can be wrong or incomplete. A check that finds nothing does not mean a job is correct. You stay responsible for your work orders and for what you decide to do.

The Privacy Policy explains what is sent for a check.

10. Your data

Everything you and your staff enter (work orders, steps, people, settings, house rules) is your data, and you own it. You give us permission to store, process and display it only to provide JobAssign to you, including sending it to the service providers named in our Privacy Policy. We do not sell it and do not use it to advertise to you.

You confirm that you have the right to enter the data you put in JobAssign, including information about your own customers, clients or patients. Enter only what the job needs. If you need a copy of your data, ask us before you delete your account.

11. Acceptable use

Do not use JobAssign to:

• break the law or anyone else's rights;
• store content you have no right to store, or malicious code;
• try to get into accounts or data that are not yours, test our security without our written permission, or disrupt the service;
• copy, scrape or reverse-engineer the service, or resell it without our agreement;
• get around plan limits, for example by opening several accounts to get more free trials.

12. Availability and support

We work to keep JobAssign running and your data backed up, but we do not promise it will always be available or free of errors. It may be unavailable for maintenance or for reasons outside our control. Support is by email at support@jobassignapp.com or by phone at 416-726-0586.

We improve JobAssign over time and may change or remove features. We will not make a change that substantially reduces what a paid plan includes during a period you have already paid for.

13. Warranties and liability

To the extent the law allows, JobAssign is provided "as is", without warranties of any kind beyond those stated in these terms.

To the extent the law allows, we are not liable for indirect, incidental or consequential losses, such as lost profits, lost revenue or lost data, and our total liability for any claim about JobAssign is limited to the amount you paid us in the 12 months before the claim arose.

Nothing in these terms limits any right or liability that cannot be limited by law.

14. Suspension and termination

We may suspend or close an account that seriously or repeatedly breaks these terms, does not pay, or puts the service or other customers at risk. Where it is reasonable, we will warn you first and give you a chance to fix the problem.

If we stop offering JobAssign, we will give at least 30 days' notice by email and refund any prepaid time you cannot use.

15. Changes to these terms

We may update these terms. If a change materially affects you, we will email the account holder at least 30 days before it takes effect. If you do not agree, you can cancel before then; continuing to use JobAssign after the change means you accept it. The date at the top shows when these terms last changed.

16. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have jurisdiction over any dispute about them. This does not take away any protection that the law of the place where you live gives you.

17. Contact

Softekey (JobAssign)
Hamilton, Ontario, Canada
support@jobassignapp.com · 416-726-0586